Health InsurTech Partners | 8 West Consulting

Health and dental payers operate within complex, highly regulated environments where legacy systems, fragmented data, and disconnected user journeys create operational drag.

We partner with leading Health InsurTech platforms to eliminate silos, streamline workflows, and modernise the payer-member ecosystem. Our focus is not simply deployment. It is orchestration.

By integrating core systems with next-generation digital tools, we design secure, resilient architectures that reduce administrative burden while improving responsiveness, transparency, and member experience.

Overview of Triforza's services webpage.

TriForza is an ISO 27001-certified, AI-forward technology and IT professional services organisation delivering continually evolving digital solutions for dental benefits companies.

KEY CAPABILITIES

Through our close alignment with TriForza, we support dental payers in implementing and integrating:

Claims Management

Dental on Demand is a configurable, secure claims management system tailored specifically for dental and ancillary product administration. We ensure seamless integration with eligibility, provider data, analytics platforms, and downstream systems.

Digital Portals

TriForza’s Digital Platform delivers branded web and mobile experiences across member, provider, and broker segments. We align portal deployments with enterprise identity, data architecture, and operational workflows.

Reporting & Data Analytics

Robust reporting and analytics capabilities that transform operational data into actionable insight. We support data model alignment, performance optimisation, and enterprise reporting integration.

Utilization Management & FWA

Javalin leverages AI to strengthen utilisation management and Fraud, Waste, and Abuse processes. We integrate these capabilities into broader claims and compliance ecosystems.

Customer Service & Agent Support

Contact Center capabilities that support self-service and agent-assisted models. We ensure these systems integrate cleanly with CRM, claims, and core administrative platforms.

TriForza’s heritage within the Delta Dental ecosystem, combined with our engineering-led delivery model, enables payers to accelerate digital transformation without increasing operational complexity.

Salesforce is a critical platform for Health InsurTech organisations seeking to unify engagement, automate workflows, and scale securely.

KEY CAPABILITIES

As a Salesforce partner, 8 West supports insurers and payers across:

Sales Cloud
Service Cloud
Marketing Cloud
Health Cloud

We combine platform expertise with deep domain knowledge in healthcare and insurance to:

Design secure, compliant Salesforce architectures
Integrate Salesforce with claims, eligibility, and core systems
Reduce manual processes through automation
Improve data visibility across member and provider interactions
Establish governance frameworks that support long-term scalability

We do not approach Salesforce as a one-time implementation. We treat it as a strategic platform requiring ongoing optimisation.

If your organisation is seeking to extract greater value from its Salesforce investment, explore our Salesforce Optimisation Impact Engagement, a structured assessment and execution framework designed to: